Letโs face it. For so many of us in tours, activities and attractions, 2020 stinks. Industry gross bookings (GMV) are down 76% year to date, according to Arivalโs Recovery Survey. Thereโs no sugar-coating that.
But thereโs a whole lot more to this industry in 2020 than difficulty and decline. Thereโs another side โ we think a much more important side โ of this story: numerous stories of operators determined to persevere and do whatever it takes to see their business through.
Here are four great operator stories youโll hear at Arival 360.
The Great Escape
Maria Rasouli loved bike riding as a child when growing up in Iran. However, when girls reach a certain age they are no longer permitted to do so. Years later, she emigrated to Canada and started Escape Bicycle Tours. Now sheโs doing long-term rentals to locals. She shared her story on Monday, Oct. 26, and the talk is available on-demand to all attendees.ย
Creation in Crisis: The JAMNOLA Story
This past March Jonny Liss was a month away from opening a life-long ambition of creating an interactive museum to celebrate the local arts and culture of New Orleans. When Covid hit, they had to redo everything, from the interactive exhibits to marketing and capacity management. They opened later than planned this summer, and now theyโre doing way more than OK. You can hear his story on Thursday, Oct. 29.
$250K of Inspiration in a Box
There are more than 100 food tour operators attending Arival 360. They have been especially affected by the pandemic, not only because of the impact on their own businesses, but because of the challenges also facing their many restaurant and local business partners.
And yet culinary experience operators have been an incredible source of creativity, from innovative virtual tours and cooking experiences to retooling their businesses to deliver โfood tours in a box.โ
Also on Thursday, Oct. 29, weโll hear from Theresa Nemetz of Milwaukee Food & City Tours. Sheโll do whatever it takes to make a sale, and sheโs closing in on $250,000 in sales of her food box sales and subscriptions.
Fighting the Pandemic with Pizza
The sources of inspiration arenโt just in the form of business success, or even perseverance. Inspiration can also be found in the incredible spirit of this industry.
Scott Wiener of Scottโs Pizza Tours in New York City acknowledges business hasnโt exactly been booming. But that didnโt stop him from giving back. This spring he launched Pizza vs. Pandemic to support frontline healthcare workers and local restaurants. To date, theyโve raised $636,000 and delivered more than 32,000 pizzas to frontline workers. The funds have gone to support local restaurants and pizzerias.ย ย
By the way, heโs also doing virtual pizza tours and pizza-making classes. Heโll readily admit itโs not much of a business, but he does it because he loves it, and it keeps his team and himself engaged with their customers. Youโll hear him share his learnings on Monday, Nov. 2, in a session on the business reality of virtual experiences.
These are just four of so many examples of creators and sellers of experiences around the world who are pivoting, preserving and giving back to their communities, supporting their guides, and supporting one another.
Thatโs is the state of our industry and the incredible operator community that makes up the Best Part of Travel.
There is still time to join us at Arival 360. Connect with 1600 of the brightest minds and most committed people from tours, activities, attractions, and experiences around the world. Register now with promo code (MKNL36020) to receive a 75% discount and pay as little as $99 for all five days. All of the content and networking will be available for a full year.
